Business excellence & process improvement

Make the improvement question specific

A broad ambition to improve performance becomes more useful when the process and problem are clear. Describe the work involved, the measures available and the change your team wants to make.

Aspire connects business improvement enquiries with professional learning, management systems and consulting. The starting point is your operating context, rather than a promised result.

See the process as it works today

• The steps, handovers and people involved.
• The information used to judge quality and consistency.
• Recurring delays, errors or sources of variation.
• The customer or business requirement the process serves.

Build capability alongside the work

Explore relevant learning in Six Sigma, project management, quality systems and leadership. Participant experience and the improvement responsibility they hold help determine an appropriate programme level.

For an organisational engagement, discuss the analysis, facilitation or implementation support required. Methods and responsibilities should be agreed with the team that owns the process.

Define how progress will be reviewed

Identify the baseline information, intended outputs and review points before commissioning work. A clear proposal makes the scope and limitations visible so your organisation can evaluate the next step against its own objectives.