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PROGRAMME ENQUIRY BRIEF

Conflict Resolution and Mediation

Conflict-resolution learning can examine how people identify concerns, communicate needs and explore workable next steps.

Programme subject
HR Programmes

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People, culture and compliance training

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Resolving conflict and scoping mediation appropriately

Conflict-resolution learning can examine how people identify concerns, communicate needs and explore workable next steps. Mediation is a particular process with suitability, impartiality and confidentiality considerations; it should not be assumed appropriate for every workplace issue.

Use anonymised scenarios to distinguish informal conversation, facilitated discussion and formal procedures. Harassment, safeguarding, serious misconduct or legal disputes may need specialist routes. A workshop is not a mediation appointment or advice on an individual employment case.

Practical discussion topics

  • Understanding concerns and underlying interests
  • Listening, questions and respectful dialogue
  • Options and practical working agreements
  • Mediation suitability and process boundaries
  • Formal escalation and specialist-referral needs

Who should discuss this subject

Managers, HR staff and teams seeking a defined workplace-conflict development brief.

Prepare a useful enquiry

  • Typical conflict scenarios and participant roles
  • Country, organisational policy and requested level of facilitation

People and leadership development · Contact the team

Official subject resources

PROGRAMME ENQUIRY BRIEF

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A focused brief helps our team understand the learning you need.

  1. Your learning goals

    Share your role, experience and the capability you want to develop.

  2. Your team & location

    Tell us whether you are enquiring for yourself or a team, and where you are based.

  3. Your preferred schedule

    Ask about current dates, delivery options, assessments and fees.

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